COUNTDOWN DAY 9: Resident Interviews
In long-term care, the voice of the resident is invaluable. As the Minimum Data Set (MDS) evolves, it places increasing emphasis on resident input, particularly through interview-based questions. In the MDS 3.0 v.1.18.11, there are a total of twenty-one resident interview questionnaires (e.g., mood, preferences, pain).
To provide the best possible care, accurate information is paramount. While medical assessments and charts are essential, self-report from the resident remains the single most reliable indicator of their well-being. Residents possess a wealth of knowledge about their own lives, preferences, and needs. Interviewing residents provides an opportunity to tap into this knowledge. By doing so, we gain insight into what they consider to be the most important facets of their lives. This knowledge forms the foundation for person-centered care and prioritizes individual preferences and choices.
To ensure open communication in a supportive care environment, consider the following tips for a successful resident interview.
- Introduce yourself to the resident.
- Be sure the resident can hear what you are saying.
- Ask whether the resident would like an interpreter.
- Find a quiet, private area where you are not likely to be interrupted or overheard.
- Ask the questions as they appear in the questionnaire.
- Repeat the response options as needed.
- Use cue cards as appropriate.
- Move on to another question if the resident is unable to answer.
- Break up the interview if the resident becomes tired.
- Record the resident’s response, not what you believe they should have said.
- If the resident becomes deeply sorrowful or agitated, sympathetically respond to their feelings.
In the ever-evolving landscape of long-term care, the resident interview has gained increasing importance. By placing residents at the center of decision-making and fostering a supportive care environment, we can truly honor their preferences and choices.
Be on the lookout for tomorrow’s blog: Social Determinants of Health.
In case you missed yesterday’s blog, click to review: Know Your Resources.