Clinicians Who Inspire – January 2023 – Karla Ashley

Through the Clinicians Who Inspire series, we continue to share motivation, creativity, and inspiration from clinicians in the field. This month we spoke with Karla Ashley, Champion Level I Therapist, occupational therapist and Director of Rehab at Vicksburg Convalescent Home. Through facilitation of resident opportunities for social interaction and participation in activities that stimulate the mind, body and spirit, Karla finds meaning in her every day as a therapist in the skilled nursing facility.

During the interview, Karla discussed some of the fun group therapy activity ideas they have implemented recently at their facility. Dancing groups, indoor/outdoor gardening activities, and an annual Mardi Gras parade—complete with beads, masks, pies, and a king and queen, are just a few of the examples provided. She shared the many benefits and positive outcomes they’ve seen through these groups, including improved balance, coordination, cognition, and morale amongst participants.

Karla shared that though she has worked in various settings throughout her 30-year career, she loves working in the skilled nursing facility setting. “The residents become your family. You’re there with them through it all. Even those that come and go; they come back to us when they need it. They come to love and respect us as much as we love and respect their needs.” Thank you, Karla, for sharing your passion and creativity with your patients, interdisciplinary team, and therapy peers!

Elementor #9096

Richa Kohli, PT has worked in several different settings and with various patient populations. For the last 7 years, Richa has worked solely with geriatrics which is unequivocally her favorite. When it comes to providing physical therapy (PT) to geriatrics, Richa states it’s all about “being patient.” Richa, who also has a Master’s Degree in Clinical Psychology, says that when she intently listens to her patients they reciprocate and are more prone to listen to what she has to tell them in relation to PT. Richa also spoke of how important it is to make treatment personal and to take into consideration what the patient wants to do. Embracing what your patient needs or wants helps to avoid treatment becoming mundane.

Richa talked greatly about the fun group activities that her team is a part of. They partner twice a week with activities for group and find that this interdisciplinary approach allows for better coordination and participation.  

As the sole PT in her facility, Richa doesn’t miss a chance to encourage her peer therapists to broaden their knowledge base. Richa enjoys taking courses on Reliant U and reviewing journal articles to grow her skill set and equip herself with knowledge to provide evidence-based treatment.

Richa, thank you for all you do for your residents and fellow therapists. Thank you for reminding us to always listen empathetically and continue to learn and grow daily to positively impact our patients’ lives. You are an inspiration and your care matters!

Clinicians Who Inspire – November 2022 Kristin Jacobson-Messner

Through the Clinicians Who Inspire series, we continue to share motivation, creativity, and inspiration from clinicians in the field. This month we spoke with Kristin Jacobson-Messner, Champion Level I Therapist, SLP and Director of Rehab at Avalon Health Care in Madera. Through her creativity and positive outlook, she continues to have an impact in meaningful ways.

Through creating colorful, personalized memory books; incorporating seasonal treats during dysphagia treatments (e.g., pumpkin pie), or decorating the gym, Kristin strives to keep her interventions person-centered. She also credits the entire team at the facility for having a united attitude when it comes to caring for the residents. Oftentimes, the activities team will collaborate and work with the rehab team to continue with tasks and exercises residents have achieved in therapy, helping to carryover functional gains and compensatory strategies.

For personal growth in her field, Kristin really enjoys participating in CEUs offered through Reliant U. Her favorites are those focused on dysphagia.

Thank you, Kristin and team, for fostering friendships, teamwork, creativity and innovation; and for being clinicians who inspire each other, your patients, and all your therapy peers! 

Grow Through What You Go Through

At Reliant, we are excited for another year of partnering with our customers to ensure that no matter the environment or the obstacles we encounter, the needs of our residents remain the number one priority. We have a great opportunity to unite forces, growing together, to improve the lives of our residents and empower our team members in the process.

What better way to ensure resident needs are being met than collaborating the development of quality assurance performance improvement (QAPI) activities with the staff that are in direct contact with the residents? QAPI is how we respond to areas identified as needing attention or that are found to be high priority based on needs of the resident and/or facility assessment. By proactively identifying areas of opportunity, our teams can unite and affect meaningful and lasting change.

Let’s take time to QAPI our QAPI programs! Are the current processes effective? It is important to continuously review and update our QAPI programs to reflect our goal to not only meet the standards laid out in the Requirements of Participation (RoP), but to exceed these guidelines and aim for higher quality care for our residents. By including all team members as active participants in quality improvement, we create an environment that prioritizes involvement and value ensuring that we GROW through what we go through TOGETHER.


  • Develop a method to track, investigate, and prevent recurring adverse events.
  • Learn from your peers’ successes and obstacles.
  • Create quality targets.
  • Ensure a process is in place to receive, investigate, and process improvement for complaints/concerns.
  • Consider feedback from direct care staff, residents, and resident representatives.
  • Engage staff in your facility’s QAPI mission by offering training of strategies and tools.
  • Receive feedback from residents to improve the safety of the environment.
  • Consider the residents’ personal goals for health, quality of life, and daily activities.
  • Utilize data to identify quality problems and opportunities for improvement, and then set priorities for action.
  • Develop Performance Improvement Project (PIP) teams with specific tasks.
  • Perform Root Cause Analysis (RCA) to get to the REAL reason for the problem.
  • Develop a system of promoting and asking for continuous feedback.
  • Have a written/documented plan that includes steps necessary to identify, implement, and sustain improvements in all departments.
  • Monitor systems and processes to sustain and promote a ‘culture of quality’ for continuous improvement.


  • Routinely screen through direct observation and conversations with the resident/resident representative or caregiver.
  • Request facility reports such as MDS 3.0 Resident Level Quality Measure Reports, CMS 802 Form, ADL flow charts, etc.
  • Track residents utilizing splints to ensure consistent application and intact skin integrity.
  • Track residents with contractures or those at risk to ensure range of motion is being addressed as frequently as possible using natural opportunities.
  • Track residents with modified diets or liquids to ensure diet recommendations continue to be appropriate, allowing for patient to maintain nutrition, hydration, and quality of life.
  • Communicate timely and effectively including the presence of subtle signs and symptoms or care planning updates.

Spring Into Motion: Ideas to Encourage Resident Mobility

Social isolation resulting from the health care emergency is directly correlated with reduced everyday activity, which in turn leads to decreased mobility and independence for our residents. Mobility is an essential component of quality of life; the loss of opportunities for mobility can lead to undesirable health outcomes such as skin integrity issues, musculoskeletal disorder exacerbation, increased pain, pneumonia, circulatory problems, incontinence, debility, depression, and increased risk of falls.

The benefits of movement and mobility have long been researched and proven to stimulate circulation, increase joint flexibility, prevent contractures, strengthen muscles, improve self-esteem and feelings of independence, facilitate the resident’s ability to socialize, and even stimulate appetite. There are endless opportunities to encourage increased movement to foster improved quality of life and ultimately allow for happier, more independent residents.

Helpful tips to get residents moving:
• Offer walk to dine as safely allowable. Increasingly encourage the “long route” to the dining room.
• Play residents’ favorite music throughout the day and encourage mobility through dance.
• Engage balance while making the bed as part of the normal morning routine.
• Encourage exercises such as sit to stand during TV commercial breaks or every hour on the hour.
• Facilitate a game of balloon toss while sitting socially distant in a common area to increase upper body mobility and socialization.
• Promote stretching to maintain or increase flexibility—urge residents to reach further with each attempt. Stretching can be integrated into daily self-care routines!
• Challenge fine/gross motor coordination while performing resident-driven activities such as crafts, writing letters to family, gardening, or other leisure activities.
• Create simple scavenger hunts within the facility or in the resident’s room. With Easter just around the corner, consider organizing an Easter egg hunt!
• Provide health literacy on the risk of reduced mobility, the importance of exercise routines and sitting upright throughout the day.
• Encourage a daily routine of fully dressing and grooming to increase out of bed (out of room as able) activity throughout the day.
• Enlist family member support when available. Have them join the resident virtually for exercise, dancing, or leisure activities.
• Refer to physical therapy and/or occupational therapy when safe mobility is a concern.

The public health emergency continues to introduce unique considerations related to social isolation; however, communities are continually showing a steadfast ability to work together to meet residents’ needs. Through interdisciplinary communication all can be advocates for increased mobility and socialization opportunities for each resident, which will lead to improved physical and mental well-being. It takes each member of the team to offer insight to devise the perfect care plan that will lead to positive patient outcomes. By working together, mobility will continue to bloom through the pandemic and beyond!

Keep Information Safe with Good Password Practices

These days we all are overloaded with the number of accounts that require credentials and remembering all of them is nearly impossible. Using the same password for different accounts is tempting—like having one handy key that opens every lock you use-but reusing passwords is not the solution.

Compromised passwords are one of the leading causes of data breaches, and reusing passwords can increase the damage done by what would otherwise be a relatively small incident. Cybercriminals know that people reuse credentials and often test compromised passwords on commonly used sites in order to expand the number of accounts they can access.

For instance, if you use the same password for your work email as for Amazon or your gym membership, a breach at one of those companies puts your work emails at risk.  Reusing credentials is like giving away copies of the key that opens all your locks. Before reusing a password for different accounts, especially across work and personal ones, think of all the data that someone could get into if they got that credential.

 Here are some tips to help you avoid falling in this trap:

• Use completely different passwords for work and personal accounts.

• Avoid words that can be guessed easily by attackers, like “password,” “September2020,” Fall2020 or predictable keyboard combinations like “1234567,” “qwerty,” or “1q2w3e4r5t.”

• Add some complexity with capitalization or special characters if required. “Fido!sAnAwesomeDog” is a stronger password than your pet’s name.

• Just adding numbers or special characters at the end of a word doesn’t increase security much, because they’re easy for software to guess.

• Avoid words like your kids’ names that could be guessed easily by coworkers or revealed by a few minutes of online research.

• Answers to security questions often are found easily — your mother’s maiden name is public record—so pick another word for whenever that question comes up.

HIPAA Concerns with Personal Computers

Many clinical systems can be accessed via the internet making it convenient to work from your personal computer.  However, there is growing concern regarding HIPAA privacy and security issues with using personal computers.

Reasons for the concerns are:

  1. Malware, such as viruses and ransomware, are tools bad actors use to gain access to ePHI and other sensitive information.  Security and compliance minded companies implement anti-malware software and continually update it to detect and eliminate malware. With personal computers there is no guarantee this defense is in place and kept current.
  2. Computer devices require an operating system (OS) to manage the various functionalities of the computer.  Windows 10 is an example of an OS.  Bad actors are continually looking for vulnerabilities within the various versions of these systems to attack and access them for ill-gotten gain.  Vendors provide routine updates as vulnerabilities are discovered to remove them and prevent bad actors from accessing.  This requires a vigilant process of routinely updating the OS to eliminate vulnerabilities.  This process is not guaranteed or consistent with personal computers.
  3. Encryption of devices is a security feature by which information is encoded such that only authorized individuals can access.  Encryption is a HIPAA-endorsed safe harbor, meaning lost or stolen devices containing ePHI that are encrypted do not constitute a breach.  Configuration of encryption is not guaranteed on personal computers.
  4. Remote wipe is a security feature that allows an administrator to issue a command to delete data on a computer.  This is used as a safeguard when equipment is lost or stolen to avoid unencrypted data falling into the hands of a bad actor.  Proper configuration and/or additional software is required to provide this capability, and this is not guaranteed to be implemented on personal computers.
  5. Consider, ePHI can be stored on a personal computer such as reports produced by the clinical system containing PHI.  This means individuals, such as others within the household, who have no need to view or access the ePHI have that capability.  This can result in a HIPAA reportable breach.  To heighten the risk, once an employee leaves their current employer, they are no longer authorized to access the ePHI; however, there is no capability for the employer to remove the ePHI from the employee’s personal computer to eliminate access.

Reliant employees are not allowed to use personal computers to access Reliant systems and may refer to Policy 3.14 – IT Equipment Protection & Physical Access Controls. 

A Glimpse into Medical Review Under the PDPM

While many providers are anxiously anticipating the receipt of their first additional development request (ADR) or denial under the Patient-Driven Payment Model (PDPM), other providers are gradually starting to receive requests. These requests are largely coming from managed care companies (primarily Humana) that also chose to adopt the new payment model on October 1, 2019.  While the documentation requests may look the same, the information being reviewed will differ.  Previously, the requests being received were solely focused on RUG reviews. With RUG levels no longer being the driver of payment, the reviews will shift to elements of support for qualifying hospital stays, medical necessity, and the strength of the skilled documentation supporting the services provided.

Qualifying factors for skilled services have not changed with the PDPM. It is our responsibility to document why skilled therapy is needed. Be mindful that not only does strong documentation affirm medical necessity for skilled therapy, but it also becomes part of the patient’s medical record and will be referred to for validation purposes if needed. Use of discipline specific clinical terminology and documentation of techniques, which can only be performed by a skilled clinician, are paramount to ensuring success.

 The most advantageous thing we can do to prepare for documentation review is to continue to ensure our documentation and coding is held to the highest standard.  By providing thorough documentation, a collaborative team approach, and the best care possible to all beneficiaries, we possess all the tools needed to produce the outcomes that will be necessary to succeed with these audits.

Remaining Constant Through Change

The Greek philosopher, Heraclitus, mused “the only thing that is constant is change.”  In life, change often comes in waves that may be sudden and unexpected, altering our individual existence drastically.  Changes within the post-acute care industry are often cumbersome and occur gradually, but once enacted, the ripple effect is far reaching.  Such is the case with our recent industry shift to the Patient-Driven Payment Model (PDPM) and the annual, regulatory updates of healthcare. Although change is inevitable, the consistency of our mission, vision, and values, which is patient-centered, quality care that reflects successful outcomes, do not change. With this in mind, advocacy becomes paramount to ensuring our patients’ access to quality care.

The industry entered 2020 alert and aware of the need to remain abreast of regulatory updates and to affect change through advocacy. One excellent example includes the NCCI edits that CMS announced on January 1st that precluded clinicians from providing therapeutic activities or group intervention on the same day the patient was evaluated. The immediate effect included lack of patient access to potential treatment approaches at the onset of intervention, preventing the evaluating therapist from assessing patient response in order to develop the most effective, individualized plan of care. Reliant provided education on workable solutions to ensure our patients continued to receive the most individualized and appropriate treatment approaches within this regulatory limitation.  At the same time, we encouraged every avenue of advocacy, and ultimately, the industry prevailed in repeal of these edits imposed on rehabilitation codes.

Current advocacy efforts surround proposed payment reductions impacting rehabilitation directly. Beginning January 1st, modifiers must be present to denote outpatient therapy services furnished in whole or in part by a PTA or an OTA. This data will be utilized to reflect a payment reduction beginning in 2022. These services will be reimbursed at 85% of the physician fee schedule.  The proposed reimbursement decrease is of significant concern. Daily interventions provided by a licensed PTA or an OTA are of a skill, quality, and caliber that should continue to receive value recognition through reimbursement.  As a result, advocacy should be a priority for all!

An additional area of advocacy opportunity surrounds CMS’ proposed 8% cut to outpatient therapy service reimbursement starting in 2021.  This is in addition to the changes to reimbursement for services provided by a PTA/OTA as noted above. Many details are still needed to better understand why these rehabilitation codes were selected as a pay-for to a physician outpatient evaluation code increase.  Advocacy efforts seek transparency surrounding this selection process, the data used, and continue to point out how this reduction runs counter to CMS’ mandate for patients to have access to accurate and appropriate quality of care. 

Let’s not wait until the next round of regulations are implemented before making our voices heard. Who better to anticipate how regulations may impact our patients’ access to services than the professionals of the industry who provide patient care and have a vested interest in ensuring their outcomes are positive?  May our care for the patients and their needs embolden us to action, to become agents of change. 

Ransomware Impacts Over 100 Nursing Homes

Imagine how hard it would be to do your job if you could no longer login to the systems you use every day! What would you do if you couldn’t access your patients’ information? How would you properly care for your patients? That’s what happens when hackers conduct a successful ransomware attack. Data is held hostage until the ransom demand is paid.

In a recent ransomware attack impacting over 100 nursing homes, the ransom demand was $14 million in bitcoin. Very few businesses can afford that large of a ransom and the FBI does not recommend paying ransoms as it only encourages this bad behavior. In this instance, a third party IT vendor called Virtual Care Provider Inc. (VCPI) providing data storage and other IT services for the nursing homes was the target of the attack. 1In an interview with KrebsOnSecurity today, VCPI Chief Executive and Owner Karen Christianson, said the attack had affected virtually all their core offerings, including internet service and email, access to patient records, client billing and phone systems, and even VCPI’s own payroll operations that serve nearly 150 company employees.

Phishing emails are the most common mechanism for the delivery of ransomware. Clicking on a link or opening an attachment within a ransomware phishing email triggers the infection resulting in encryption of data. This is the reason it is so important for anyone using email to be cautious and heed the red flags such as below.

  • Be suspicious of unsolicited or unexpected email messages from individuals asking for sensitive information like User IDs and passwords.  Contact the individual by means other than email to confirm the validity of the request.
  • Never click on links or open attachments in suspicious emails. (Tip: Hovering your mouse over a link will reveal the destination of where the link would take you.  If that destination is different than what’s shown in the email, do not click it.)
  • Never enter your User ID or password on a web page unless you are 100% sure the page is legitimate.
  • Pay attention to the URL of a website.  Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net).


The Power of Care Planning

The person-centered care plan has always been the guide with which successful facilities provide quality care to their residents. Updates to the Quality Reporting Program, implementation of the Patient-Driven Payment Model (PDPM) in October, and phase three of the Requirements of Participation (RoP) scheduled for implementation November 28th, ensure the person-centered care plan will continue its prevalence in the spotlight.

Care planning involves assessing the resident’s needs, health status, personal preferences, religious and cultural beliefs and discharge destination in order provide the best possible individualized care. Trauma-informed care focuses on reducing triggers and re-traumatization. The goal of care planning is to develop a comprehensive plan that the interdisciplinary team (IDT) can then implement. Ensuring receipt of all relevant medical records is vital in determining how to best care for the individual. Additionally, the IDT members must be involved early in the process to identify areas of risk and interventions that are specific to their discipline or department and enhance quality of care for the individual. The goal is for each team member to bring those elements to the table for the IDT meeting in order to determine service provision under the PDPM and to accurately care plan person-centered, trauma-informed services for seamless implementation.

Therapists are uniquely qualified to assess the needs of the resident and identify individualized intervention strategies specific to their discipline; therefore, in most cases, therapy should highly influence the care planning process so that patients and facilities experience successful outcomes. Notification of admission, staff scheduling, and medical record availability is imperative to gathering accurate information for the MDS, baseline care plans and IDT education. Providing trauma-informed care is yet another aspect of care planning that is vital to patient success. Ensure processes are in place to promote IDT collaboration to determine the best approaches for each individual.

This month take opportunities to assess and refine these processes. Ensure all team members have influence at the IDT table as each person’s input is invaluable to identification of service provision under the PDPM and person-centered treatment strategies for the care planning process in order to safeguard positive patient outcomes and satisfaction.

Click here to access the final rule regarding the Requirements of Participation.

Texting and Protected Health Information

Did you know basic text messaging of Protected Health Information (PHI), including texting pictures of patients, is not HIPAA compliant?  People sometimes think the main reason texting is not compliant is because texts are sent without any encryption.  However, the biggest reason is we cannot guarantee or prove who will be accessing this information. 

HIPAA also mandates other technical safeguards when it comes to the electronic transmission of PHI1.  Here are some other reasons why text messaging is not compliant:

  • Access to PHI should be limited to authorized users who require the information to do their jobs.  With text messaging, we cannot guarantee who is accessing this information.
  • A system should be implemented to monitor the activity of authorized users when accessing PHI.  Cell phones do not provide the capability of logging all activity, especially when it comes to inappropriate access. 
  • Those with authorization to access PHI should authenticate their identities with a unique, centrally issued username and PIN.  Personal cell phones can be set without a PIN to access them, and, when utilized, PIN numbers do not indicate which user was using the phone.
  • Policies and procedures should be introduced to prevent PHI from being inappropriately altered or destroyed based on regulations.  Text messages can be altered or deleted, preventing the ability for retrieval.
  • Data transmitted beyond an organization´s internal firewall should be encrypted to make it unusable if it is intercepted in transit.  Simple Messaging Services (SMS) is the normal text messaging service and it transmits unencrypted, making it easy for others to gain access to this information. 

It is very important not to use text messaging to discuss any patient care, especially in providing PHI or pictures of patients. 

Reliant’s Use of E-mail and Text Messaging Policy (3.8) provides guidance to employees, contractors, volunteers, and trainees in proper use and safeguarding of electronic communications.


Measurement of Success

October 1st ushered in the Patient-Driven Payment Model (PDPM).  Now that the transition has occurred and we are familiar with the day to day implementation, the question is: How do we measure success? Patient outcomes is the answer! It always has been and continues to be the mark by which success is measured in quality healthcare.

Success starts with interprofessional team collaborative care, which collectively includes the facility and therapy.  Therapy plans of care and facility care plans should correlate with an overarching focus on patient-centered goals and the discharge destination of choice.  Compare and contrast these plans to identify areas of improvement within the collaborative process to ensure positive patient outcomes.  A collaborative review of section GG for accurate coding and a unified approach toward identified goals is paramount.  

Other areas to closely monitor are quality measures and quality indicators for skilled nursing.  These measures impact all SNF residents.  Review reports and identify areas of strength and risk within your facility. While all measures are impacted by care in the facility, a few stand out as potential targets for CMS monitoring post PDPM:

  • Needs increased help with ADLs
  • Changes in mobility
  • Functional progress toward goals
  • New or worsened pressure ulcers
  • Experienced a fall
  • Discharges to the community
  • Readmit to the hospital within 30 days of discharge

As we continue to strive for success, our processes of collaboration will become more finely tuned.  Sometimes small adjustments make huge differences in the end results.  As we analyze and streamline processes, a maintained focus on the patient, quality of care, and the ultimate goal of improved outcomes will achieve success. 

September Breaches in the Healthcare Industry

The healthcare industry continues to be a target for hackers because patient information is highly valuable.  On February 14, 2019, CBS This Morning reported social security numbers sell for $1, credit card numbers sell for up to $110 and full medical records sell for up to $1000 as reported by Experian.   

In an article in the HIPAA Journal on October 21, 2019, there were 1,957,168 healthcare records compromised in breaches from a total of 36 breaches over 500 records. The breakdown of the causes of the breaches are below.

  • 24 – Hacking/IT incidents
  •   9 – Unauthorized Access/Disclosures
  •   2 – Theft
  •   1 – Loss

Almost half of all the national breaches in September involved phishing attacks.  Ransomware attacks are also troublesome for the healthcare industry.  One ransomware attack in September resulted in 528,188 records reported as potentially breached in an attack on an OB-GYN provider in Jacksonville, Florida. 

Avoid phishing attacks by:

  • limiting the amount of personal information you make public through sites such as LinkedIn, Facebook, etc.,
  • implementing multiple layers of approval for major transactions such as requiring two people to sign off on wire transfers,
  • taking part in your organization’s security awareness program,
  • exercising healthy skepticism,
  • verifying identity and not assuming someone is who they say they are,
  • deleting emails containing PHI as soon as they are no longer necessary to retain,
  • never sharing your password with anyone,
  • changing your password regularly, using strong passwords, and
  • before clicking any link – STOP. LOOK. THINK.

What Isn’t Changing Under PDPM: Skilled Care Requirements

The technical requirements for Medicare Part A coverage have not changed.

Physician Certification and Recertifications

The physician must certify that the skilled care is needed on a continuing basis because of the resident’s need for skilled nursing or rehabilitative care. 

Certifications must be obtained at the time of admission or as soon thereafter as is practical. The first recertification must be on or before day 14 of the Medicare stay, and each recertification after that must be at intervals not exceeding 30 days from the last recertification. The timing of 30 days is based on the physician’s signature for the designated recertification beyond the 14th day.

If a resident is admitted (or readmitted) directly to the SNF from a qualifying hospital stay, the resident can be considered to meet the level of care requirements, up to and including the ARD for the five-day assessment, when correctly assigned to one of the designated case-mix groups. Although the case-mix groups have been updated for PDPM, this provision remains in place.

In conclusion, if questions remain as to whether your new admission or readmission qualifies for skilled care, please reference the Medicare Benefit Policy Manual, Chapter 8, section 30.2.

Technical Requirements

  • The prospective resident must have Medicare Part A coverage with days available in their benefit period.
  • The individual must have been an inpatient of a hospital for a medically necessary stay for at least three consecutive calendar days (midnights). Days in observation or the emergency room do not count.
  • The beneficiary must be admitted to a Medicare-certified bed within 30 days of the qualifying Part A stay. The transfer and admission to the SNF can be from the beneficiary’s home, assisted living facility, or a non-skilled stay in a nursing facility. The day of discharge from the hospital is not counted in the 30 days.
  • The beneficiary must require skilled care for a condition that was treated during the qualifying hospital stay, or for a condition that arose while in the SNF for treatment of a condition for which the beneficiary previously was treated in the hospital. Remember that the applicable hospital condition need not have been the principal diagnosis that precipitated the hospital admission, but any condition present during the qualifying hospital stay.

Additional factors needed to establish eligibility for skilled coverage remain in place. These include:

  • Services must be ordered by the physician;
  • The resident requires daily skilled services:
    • Five days or greater per week for rehabilitation services;
    • Seven days per week for nursing services; or
    • Six days per week for skilled restorative programming (with a word of caution that, when skilled services are based on a skilled restorative program, medical evidence documentation must justify the services, which generally are only a few weeks in duration);
  • The daily skilled services must be provided as an inpatient in a SNF; and
  • The services delivered must be reasonable and necessary for treatment of the resident’s illness or injury.

Virginia’s Journey Home

Regan Mclaughlin, OT and Caitlyn Boldt, SLP of Reliant Rehabilitation share Virginia Rannebarger’s journey from stroke to home. Partnering with our facilities for the success of our patients is our passion! Congratulations Virginia, it was a pleasure to be a part of your journey. We know you are enjoying being home and “crafting” again.

Reminder Regarding Phase 2 and 3 Requirements For Participation

Last November, CMS issued a Temporary moratorium on imposing certain enforcement remedies for specific Phase 2 requirements. It was advised that this 18 month moratorium on the imposition of certain enforcement remedies be used to educate facilities about specific new Phase 2 standards.

• The following F-Tags included in this moratorium are:

• F655 (Baseline Care Plan); §483.21(a)(1)-(a)(3)

• F740 (Behavioral Health Services); §483.40

• F741 (Sufficient/Competent Direct Care/Access Staff-Behavioral Health); §483.40(a)(1)- (a)(2)

• F758 (Psychotropic Medications) related to PRN Limitations §483.45(e)(3)-(e)(5)

• F838 (Facility Assessment); §483.70(e)

• F881 (Antibiotic Stewardship Program); §483.80(a)(3)

• F865 (QAPI Program and Plan) related to the development of the QAPI Plan; §483.75(a)(2) and,

• F926 (Smoking Policies). §483.90(i)(5) While this moratorium is still active, providers should have these requirements in place now. In the same memorandum, CMS revealed changes to Nursing Home Compare (NHC) relative to survey and health inspection.

• Freeze on Health Inspection Star Ratings: Following implementation of the new LTC survey process on November 28, 2017, CMS held constant the current health inspection star ratings on NHC for any surveys occurring between November 28, 2017 and November 27, 2018.

• Availability of Survey Findings: The Survey findings of facilities surveyed under the new LTC survey process would be published on NHC, but not incorporated into calculations for the Five-Star Quality Rating System for 12 months. Link to full memorandum.

Chart review of the 3 phases of implementation:

Phase 1: Implemented November 28, 2016 *indicates this section is partially implemented in Phase 2 and/or 3

• Resident Rights and Facility Responsibilities*

• Freedom from Abuse Neglect and Exploitation*

• Admission, Transfer and Discharge*

• Resident Assessment

• Comprehensive, Person-Centered Care Planning*

• Quality of Life • Quality of Care*

• Physician Services • Nursing Services*

• Pharmacy Services*

• Laboratory, radiology and other diagnostic services

• Dental Services*

• Food and Nutrition*

• Specialized Rehabilitation

• Administration (Facility Assessment- Phase 2)*

• Quality Assurance and Performance Improvement* – QAPI Plan

• Infection Control- Program*

• Physical Environment*

Phase 2: Implemented November 28, 2017

• Behavioral Health Services*

• Quality Assurance and Performance Improvement*- QAPI Plan

• Infection Control- Facility Assessment and Antibiotic Stewardship**

• Physical Environment- smoking policies*

Phase 3: Implementation November 28, 2019

• Quality Assurance and Performance Improvement*- Implementation of QAPI

• Comprehensive Person-Centered Care Plan: Trauma informed care

• Infection Control- Infection Control Preventionist*

• Compliance and Ethics Program*

• Physical Environment- Call lights at resident bedside*

• Training Requirements*

PDPM Part 2: Idioms for ICD-10 Success

ICD-10 coding has never been so daunting! Thanks to search engine crosswalks and funny memes, the 2015 transition to ICD-10 did not leave any permanent scars, and most of us can now recall treatment codes with ease. However, ICD-10’s role in PDPM hasshuffled the deck. Suddenly, we are questioning our own knowledge and wondering if we have the skill set to be successful. 
As we prepare for the transition to PDPM, it’s important to remember, we’re all in the same boatICD-10 coding on the MDS directly maps our patients into case mix categories for payment. There is no buffer between coding and reimbursement. CODING IS reimbursement for physical therapy, occupational therapy, speech language pathology, nursing and non-therapy ancillary. CMS says the primary patient diagnosis allows us to identify the patient’s unique conditions and goals which should be the primary driver for care planning and delivery of services.
Many facilities already have the ingredients for a recipe of success: a collaborative effort between nursing and therapy is key in identifying each active condition on admission and changes in condition throughout the episode of care.  Let’s consider these additional idioms:
Don’t put all your eggs in one basket.

  • Having a designated ICD-10 coder is an awesome resource; however, never discount the input from the other skilled professionals interacting with the patient. Coders provide accuracy, but clinicians, physicians, and dietitians provide the details to hone that accuracy.

The devil is in the details.

  • If you’ve ever wondered whether each element on the MDS mattered, PDPM has given you the answer. The ICD-10 code entered in I0020B, the resident’s primary medical condition, will map case mix for physical, occupational, and speech therapy components. Beyond this, information entered into sections C, D, E, GG, H, I, J, K, M and O will contribute to classifying each resident, identifying conditions/comorbidities, and identifying the function score..

The ball is in your court.

  • Begin to put systems in place to identify active conditions of the resident. Reliant therapists perform a full system evaluation, so engage their input for areas which may have been missed. During daily stand up or triple check, include clinical condition conversations to quickly identify changes which may need to be reflected in coding.

Strong partnerships for understanding and implementing processes for ICD-10 is critical. As stated, coding impacts PT, OT, SLP, Nursing, and Non-therapy ancillary case mix groups. Accurate coding ensures resource availability for successful outcomes and patient satisfaction. Just remember, Rome wasn’t built in a day, so let’s start conversations now.