Customer Partnering

Proprietary Customer Relationship Management

Reliant Rehabilitation is your strategic partner in analyzing, understanding and forecasting the impact of industry changes, including SNF reimbursement changes announced in the Patient-Driven Payment Model (PDPM) proposed rule.

Customer Partnering Services

Customer Partnering Services

Our proprietary Customer Relationship Management Program (CRM) provides a full suite of capabilities for developing and managing care. The CRM program also provides training for managers to cultivate deeper client relationships and drive increased client retention and satisfaction.

Strategic Partnership

Reliant Rehabilitation works strategically with our partners to identify best practices for delivering quality care and measurable outcomes, while providing a model of care that fits within current reimbursement guidelines for each individual patient. We understand that our partners’ financial success is vital to our mission of providing quality care and great customer service. To this end, we work with you to ensure that each patient receives a comprehensive assessment and has accurate diagnostic coding and correct ADL scoring. In both current and future classification systems, whether traditional or managed, Reliant Rehabilitation proactively assists in analyzing and planning for rule changes.

Client Education & Industry Expertise

At Reliant, we believe that supportive education empowers our clients to make informed decisions that will ultimately achieve better outcomes. Reliant Rehabilitation offers a wide range of educational support to ensure operational management and clients stay in the know with all trending industry topics. Whether it’s through our Real Time Memos that alert recipients to breaking news in the industry or our education and training that focuses on MDS documentation support, survey preparedness, improving quality indicators, and everything in between; we are dedicated to giving our clients the tools and knowledge they need to succeed.

Onsite Leadership

WE provide a Director of Rehab as a key member of your facility’s management team. The DOR participates in your QA/PI process and attends daily stand-up key care management meetings, performing monthly chart audits to monitor/maintain documentation integrity. You’ll also receive support, including on-site visits, from the Regional Director of Operations. Our client portal provides further transparency and ability to track progress.

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